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Client Testimonials

We always strive to obtain feedback from our client’s to enable us to improve our services inviting critical or complementary feedback to reflect the service our client’s have received.

Below is some of the feedback that we have put together from questionnaires that we send to our client’s at the conclusion of their claim, which we have posted for your information from a selection of some of our clients naming them by initials only.
As part of our commitment to client care, we always strive to improve our services with feedback both positive and negative

Q1. General Service and case handling of claim.

Excellent  70%   Very Good  30%  Satisfactory  0%  Poor  0%                                                                      

Q2. Response to telephone calls

Excellent  86%   Very Good   7%   Satisfactory  7%  Poor  0%

The feedback on the response times, on average was advised as follows, where noted by our client’s on the questionnaires:

within 24 hours  80%  within 48 hours  20%  more than 48 hours  0%

Q3. Response to correspondence

Excellent  71%  Very Good  29%  Satisfactory  0%  Poor  0%

The feedback on the response times, on average was advised as follows, where noted by our client’s on the questionnaires:

within 5 days  89%  within 2 weeks  11%    more than 2 weeks  0%      

Q4. We asked if our client would be happy to refer Law Connect Solicitors to their family /friends

Yes      100%                No        0%

 

 

     

0800 612 8666

360 Moseley Road, Highgate
Birmingham B12 9AZ
Chambers 221, 27 Colmore Row Birmingham, B3 2EW

Tel: 0121 636 0700
Fax: 0121 636 0800
enquiries@law-connect.co.uk